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Welcome to TicketCompass Help Center

Help Center

Changes and Cancellations

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I cannot visit the venue for reasons beyond my control.

If you are not able to make it to the venue on time for reasons beyond your control, and our refund policy does not apply, please get in touch with our Customer...

I booked the wrong tickets. How can I change my reservation?

Swapping your reservation for another for a different attraction, or upgrading your tickets to a skip-the-line or guided-tour entrance is only possible by cance...

What does free cancellation mean?

If you select the free cancellation option, you can cancel your reservation up to 23:59 (11:59 PM) on the day before your visit, no questions asked. You can can...

Where can I find the latest update on my query? (after contacting the customer service)

Whenever our customer service has the answer to your query, you will receive it either via mail or via chat, depending on your chosen channel. Please check your...

Can I reschedule my ticket to another day or time?

Yes, you can reschedule your ticket to another day if you have not yet received the original ticket or if it is more than 24 hours before your ticket's schedule...

What is your refund policy?

You may cancel your ticket for a full refund up to 24 hours before your ticket's scheduled time. No questions asked. Within the 24-hour window, cancellations...