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Help Center

Welcome to TicketCompass Help Center

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I haven't received my ticket yet.

We understand you might be eager to receive your ticket! While processing times can vary, we guarantee you'll receive your ticket well in advance of your schedu...

Where can I find my ticket?

You'll receive your ticket via email. The email will contain a link to download or print your ticket as a PDF. Be sure to check your spam folder if you don't se...

Where does the boat depart from?

The Bateaux Parisiens departs from the foot of the Eiffel Tower. The specific pier may vary, but it will be either pier 3, 5, or 7....

Can I bring a backpack or suitcase?

It depends on the specific event or venue. Please check the ticket purchase page for detailed information about bag restrictions. If it's not specified, general...

Can I bring food or drinks?

It depends on the specific event or venue. Please check the ticket purchase page for detailed information about food and drink restrictions. In general, you may...

Why do I need to select a timeslot?

Some tickets are flexible and don't need a specific time – you can go to the venue at any time on your chosen day during opening hours. For other locations, you...

How can I book a free or reduced ticket for children, students or seniors?

If free or discounted admission is available for certain visitor categories, this will be indicated when you select your tickets at checkout. To take advantage ...

How can I book a free/reduced ticket for a disabled visitor and companion?

Visitors with disabilities may be eligible for free or discounted admission, depending on the venue. If there is no information available when selecting your ti...

Is parking included?

Ticket Compass is generally not responsible for parking. However, if the attraction provides a parking option for an additional fee, this information will be di...

Is a specific exhibition included?

You can find a list of what is included in (and excluded from) a ticket on the page of each attraction, which includes ongoing exhibitions. Please note that you...

How can I check availability for the venue?

The calendar on the product page of each attraction allows you to easily select your preferred date to visit. If a date within the current month is shown as una...

Which times are busy?

Peak times and periods depend on the venue. Early mornings and late afternoons tend to be less crowded....

Why can't I select more than a certain amount of tickets?

Each of our ticket variants is subject to availability. If you can't select the number of tickets you need, we recommend checking a different timeslot or date....

I can’t seem to finish my order. Why?

This issue can be caused by several factors. First, check if you have received an email from us regarding the payment status of your order, which can take up to...