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Help Center

Welcome to TicketCompass Help Center

Using your tickets

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Can I print my tickets?

Yes, you can always show a printed version of your ticket at the attraction even though most of the venues only require a smartphone ticket. If the attraction r...

How do I use my tickets? What do I do with my ticket/voucher?

You can find instructions on how to use your voucher under "Instructions" on the page of each attraction. If no instructions are provided, you will just have to...

Can I bring my pet to the venue?

You can check whether pets are allowed under "Important Information" on the page of each attraction. If it is not mentioned, you can assume that it's not possib...

I can't find the exact location

You can find the address of the attraction, any additional directions, and a link to the exact Google Maps location under the "How to get there" on the page of ...

Can I use my boat ticket for a different departure time or date?

Absolutely! Our boat cruise tickets are valid for one year from the date of purchase. This means you can use your ticket for the departure time originally booke...

What does Skip the Line mean?

"Skip the Line" tickets ensure the fastest possible entrance with minimal or no queuing. Sometimes, these tickets are timed, and they may need to be shown at a ...

The venue won’t let me in and says my tickets are not valid. What can I do?

Ticket Compass only sells official tickets, so you can rest assured that your tickets are valid. If you are refused entry, please double-check the instructio...

Can I give my ticket to someone else?

Most of our tickets are not strictly nominal. However, some attractions require you to show a valid ID that matches the name on the ticket. You can check whethe...

Where can I find the opening hours?

You can find the opening hours at the bottom of each attraction's page, just below the Information section. Opening hours are also shown on your voucher, so don...

Do the date and time on my ticket refer to my time zone or the time zone of the attraction?

The date and time of your visit, as stated on your voucher, refer to the time zone of the attraction. The deadline for free cancellation also refers to the time...

How long is the queuing time?

Queuing time can vary depending on factors such as peak season, the specific date of your visit, the day of the week, and the time of day. Unfortunately, we can...

Do I need to print my tickets?

Most venues will accept tickets displayed on your smartphone....

I am running late. Will the guide wait for me?

Due to time constraints, the guide will not be able to wait for latecomers. Please ensure you arrive at the venue or meeting point in advance....

What do I do in the case of a general strike?

If a general strike is scheduled for the day of your visit, public transportation and venue opening times may be affected. Therefore, we recommend planning your...